FAQs

How can I monitor my usage when I’m away?

Keep track of how much data you’re using in the 2degrees Mobile App, or by logging in to Your 2degrees online and clicking on Your Usage.

You can also just dial *100*1# to check your balances from your mobile phone. Your current balances will be displayed on your screen.

Average Data Usage over a 4G Connection

This table will give you an idea of how much data your favourite online activities use when you connect to the 4G network to access the internet on your smartphone.

Remember, this information is a guide only. Estimates are based on average device consumption using a 4G network. Data usage will vary depending on a number of factors including, but not limited to, device used, network used, device settings and applications on the device.

Activity Time Other
15 Minutes 30 Minutes One Hour
Browsing 10MB 20MB 40MB
Social Media 10MB 30MB 40MB
Video Streaming (ie. YouTube) 120MB 240MB 480MB
Music Streaming 30MB 60MB 120MB
Skype (video chat) 55MB 110MB 220MB
Google Maps 18MB 36MB 72MB
Email (w/out attachments) 2MB per 40 emails

If you are using 3G the data usage will be less than that detailed in the table above.

Things you need to know

This usage guide is based on average usage values as an example only and should not be taken as a real indication of cost or usage.

Source: New Zealand Telecommunications Forum Inc. International Mobile Roaming Guide – June 2018

There are 1024kb (kilobytes) in 1MB (megabyte), and 1024MB in 1GB (gigabyte).

Do I need to manage my mobile apps when I roam?

If you have given your apps permission to access your data at any time, it may do so without you even opening it.

Have a look what apps you have and delete any that you don’t need or use. These apps may be using data in the background.

When downloading new apps it's important to check the following details to understand how the app works:

Should I connect to WiFi when I’m overseas?

Where possible, we recommend connecting to WiFi to use the internet, instead of using your Mobile Data. If the WiFi connection drops, your handset may default back to using mobile data unless you turn mobile data off altogether when overseas.