Roaming Terms and Conditions

1. These terms and conditions (T&Cs) apply in addition to the applicable Prepay, Pay Monthly and Business Terms and Conditions and accompanying Plan Terms and Conditions and any other 2degrees terms and conditions that apply to your use of our Services.

2. In the case of inconsistency with these T&Cs and the terms referred to in clause 2 above, these T&Cs win. Unless stated otherwise, capitalised terms used shall have the same meaning given to them in the applicable referred to in clause 2 above.

3. The rates and terms set out below apply to you and you are deemed to have accepted them when you use your Mobile Phone to roam in destinations outside of Aotearoa.

4. Worldwide destinations are divided into five Roaming zones where you will be subject to different rates, terms and service availability, as follows:

Zone

Product available

1

$0 Daily Roaming Destinations 

2

$7 Daily Roaming Destinations 

3

$50 Roaming Add-On Destinations 

4

No Data Destinations 

5

No Service Destinations 

For Consumer Plans using Daily Roaming in Zones 1 and 2 after 1GB of max speed data per day max speeds reduce to 128Kbps. Fair Use Policy applies. Note: Receiving calls costs $1 per minute in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papa New Guinea.

$0 Daily Roaming may only be used for up to 90 days over a calendar year.

Exclusions apply: Premium rate numbers (eg 0900 numbers, short codes (numbers usually less than 6 digits), picture/MMS messages, satellite phones and Cruise ship and in-flight roaming are excluded and will incur additional charges at the applicable rates.

All rates are in NZ dollars, exclude GST and are subject to change – always check the website and app. 

$0 and $7 Daily Roaming

5. If you’re using your Mobile Phone in selected overseas destinations as set out on our website in;

a. $0 Daily Roaming Destinations, you will carry on using your base Plan benefits (Minutes, Texts and/or Data) as though you are in NZ, at no additional cost (“$0 Daily Roaming Rate”); or

b. $7 Daily Roaming Destinations, you will carry on using your base Plan Benefits (Minutes, Texts and/or Data) as though you are in NZ, for $7 per day (“$7 Daily Roaming Rate”),

collectively (“Daily Rate” and “Daily Rate Destinations”). 

6. Only your Plan NZ Minutes, Texts and/or Data allocations are included in the Daily Rate. Add-ons and extra plan inclusions including the International Chat Pack, special rates, promotions and deals are not included in the Daily Rate and will incur additional charges on use overseas. 

7. When you’re in a Daily Rate Destination, you can use your Plan Minutes and Texts to call or Text any standard mobile or landline in NZ, Aussie, and the destination you’re located in (as applicable).

8. Calls and texts made to any destination other than mobile or landlines in NZ, Aussie, and the destination you’re located in will be charged at the applicable NZ international call or text toll rate as if you had made the call or sent the text from NZ. Current rates are set below. 

9. Roaming in Daily Roaming Destinations will be automatically activated once your phone connects to a network in applicable destinations. For $7 Daily Roaming, the Daily Rate will be triggered and charged when you do any of the following: 

a. make a call (including to voicemail); 
b. receive a call (or don’t answer an incoming call that diverts to your voicemail); 
c. send a text; or 
d. use mobile data (including when your phone uses data when apps are operating in the background etc)

10. If you don’t want to trigger $7 Daily Roaming while in a $7 a Day Roaming Destination:

a. Keep your phone switched to flight mode;

b. Keep mobile roaming turned off on your phone; or

c. Turn your phone off entirely.

11. You will be charged the Daily Rate for each day you use your Mobile Phone in a $7 Daily Roaming Destination. A day is counted as 00:00 to 23:59 NZ time (NZ Time Day). Each Daily Roaming Destination and Roaming Add-On product expires at the earlier of reconnecting with our Network in NZ or 23:59 on the applicable day.

12. If you travel to multiple $7 Daily Roaming Destinations in an NZ Time Day (or to a $7 Daily Roaming Destination and any other overseas destination in an NZ Time Day), you will only be charged the Daily Rate once during the applicable NZ Time Day. 

13. If your plan has a limited allocation of Minutes and Texts and you run out of your Minutes or Texts while you are roaming in a Daily Rate Destination and you continue to make calls and send texts, you will be charged at our standard NZ calling and text rates or applicable international toll rates.

14. If you run out of your Data allocation under your Plan while you are roaming in a Daily Roaming Destination and you would like to continue using mobile data, you can purchase more in the same way you would if you were in NZ by buying an NZ Data Pack.

15. $0 Daily Roaming may only be used for up to 90 days over a calendar year. Any use over this will be charged at the $7 a day rate. 

16. Pacific Islands: When you’re in in Fiji, Cook Islands, Western Samoa, Vanuatu, Tonga and Papa New Guinea incoming calls do not activate the Daily Rate and are not included in the Daily Rate as such incoming calls are charged separately at a $1 per minute rate as set out on our Roaming website. It’s best for you to call your family and friends while in these destinations rather than have them call you.

17. Reduced maximum data speeds of 300Kbps apply in certain $7 Daily Roaming Destinations, as set out on our Roaming website. 

18. If you’re roaming in an overseas destination other than a $0 or $7 Daily Roaming Destination, different rates will apply to you, as set out below. 

$50 Roaming Add-On

19. If you’re in selected overseas destinations as set out on our Roaming website ($50 Roaming Add-On Destinations) and you would like to use mobile data in those destinations, you will need to purchase a $50 Roaming Add-On data pack.

20. You can only purchase a data pack for $50 Roaming Add-On Destinations, and only once you’re located in one of those destinations. When you arrive in a $50 Roaming Add-On Destination and take your Mobile Phone off flight mode, you should receive a welcome text from 2degrees. To enable data roaming, purchase a data pack by following the instructions in the welcome text. If you do not purchase a data pack, you will not be able to use mobile data in that destination. 

21. Tablet users will not receive a welcome text and will be required to insert their SIM into a SMS compatible Mobile Phone in order to purchase and activate a data pack for their connection. 

22. A data pack is valid for 30 NZ Time Days from purchase and you will lose any unused roaming data on expiry of this time.

23. If you use up all of your purchased roaming data and you would like to continue to use data in a $50 Roaming Add-On Destination, you will need to purchase another data pack. 

24. A data pack can be used in all $50 Roaming Add-On Destinations. One data pack can be used across multiple applicable destinations for as long as it is valid.

Calls and texts in $50 Roaming Add-On Destinations and No Data Destinations 

25. Data roaming is not available in selected destinations as set out on our Roaming website (No Data Destinations). When you arrive in a No Data Destination and take your Mobile Phone off flight mode, you will receive a welcome text from 2degrees. 

26. If you’re in a $50 Roaming Add-On Destination or No Data Destination, you will be charged 2degrees’ applicable casual roaming rates for calls and texts relating to the particular destination you are in. You can check out 2degrees’ casual roaming call and text rates on our Roaming website. There is no charge for receiving texts. 

27. Casual roaming call rates apply per minute and part minutes are rounded up to the next whole minute. Rates apply for calls to standard mobile or landlines only and exclude calls and texts to premium rate numbers and satellite phones.

No Service Destinations 

28. There are no roaming services available to 2degrees customers in selected overseas destinations, as set out on our Roaming website (No Service Destinations). When you are in a No Service Destination, you will not be able to use calling, text or mobile data functionality on your Mobile Phone through your 2degrees Account. 

General

29. All roaming charges are in addition to your monthly Plan charges.

30. All roaming charges incurred will be applied to the Account associated with your connection and will appear on the Account’s bill. 2degrees will endeavour to capture all roaming charges in the subsequent Bill following the roaming activity but this will not always be possible, including where an external network provider is delayed in advising us of roaming activity and where this occurs, charges may appear on a later bill. 

31. Roaming pricing, destinations, and service availability are all subject to change without notice at any time. Please visit our Roaming website to check the latest pricing and destination inclusions that apply to you before you travel. 

32. 2degrees Roaming is only available to 2degrees customers who are normally resident in NZ. 

33. Cruise ship and in-flight roaming are not included in any Roaming daily rates or data packs and are subject to separate rates and terms as set out on our website here

34. 2degrees reserves the right to hard steer traffic to certain network providers and add or remove destinations included in a Daily Roaming Destination Pack at any time without notice.

35. Applicable Roaming Packs are subject to any maximum call time lengths that our roaming partners may apply to each call made on their network.

36. Roaming services are only available within the coverage of each of 2degrees’ overseas roaming partner’s networks. We do our best to select roaming partners that provide quality services to you but you acknowledge and agree it is not possible for network providers to provide a fault-free service at all times and we will not be responsible for any issues or service failures relating to the provision of roaming services by third party network providers (including disconnection, lack of coverage or the performance of that provider’s network).

37. Coverage and services may be adversely affected by radio interference, geographic or atmospheric conditions, outages, maintenance works, over-loading, faults or limitations in your Mobile Phone or the mobile phone or other device of the person with whom you are communicating, faults or other operational difficulties in 2degrees roaming partner’s network or any other mobile telecommunications network to which that network (or 2degrees network) is connected, or other circumstances or factors not wholly in our control. This means you may not receive all of the services in all areas all of the time.

38. Coverage and services can also change as our roaming partners continue to manage, build, develop and improve their networks.

39. We reserve the right to make urgent changes to these Terms and Conditions if required by law or for security or technical reasons

International call rates

These rates apply to international calls made to Standard numbers only from the destination you are located in to the following destinations while roaming on Daily Roaming (exclusions apply including Premium calls and Satellite calls):

Voice call to standard mobiles and landlines in Ireland, UK, USA, Canada, China, India, Fiji

$0.69

Voice call to standard mobiles and landlines in Samon and Tonga

$1.44

Voice call to the rest of the world

$1.44

Roaming rates

If for any reason Daily Roaming or Roaming Add-ons are not available, the following roaming rates apply for Standard numbers only (exclusions apply including Premium calls and Satellite calls).

Zone

Make a Call

Receive a Call

Sending a Text

Zone 1

$0.44 to NZ and Australia
$0.88 to rest of the World

$0.44

$0.79

Zone 2

$2.44

$0.44

$0.79

Zone 3

$2.44

$1.00

$0.79

Zone 4

$3.39

$1.00

$0.79

Zone 5

$4.39

$1.00

$0.79

Zone 6

$7.39

$1.00

$0.79

Charges apply per minute. Part minutes are rounded up to the next whole minute. To a standard mobile or landline number, anywhere, anytime. Excluding calls to premium rate numbers, such as 018 or international equivalent.

Zone

International Roaming Destination

NB: Reduced maximum speeds of 300kb per second apply in certain destinations, as indicated by the * symbol.

Zone 1

Australia, Christmas Island

Zone 2

United Kingdom, United States of America, US Virgin Islands

Zone 3

Cook Islands, Fiji, Nauru, Papua New Guinea, Samoa, Tonga, Vanuatu

Zone 4

Afghanistan, Brunei, Cambodia, Hong Kong, India (except Jammu & Kashmir), Indonesia, Japan, Korea, Laos, Macau, Malaysia, Myanmar, Mongolia, New Caledonia, Pakistan, Philippines, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Zone 5

Aland Islands, Albania, Anguilla*, Antigua and Barbuda*, Armenia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados*, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Botswana, British Virgin Islands*, Bulgaria, Burundi, Canada, Cayman*, Channel Islands, China, Croatia, Czech Republic, Denmark, Dominica*, Dominican Republic, Ecuador, Estonia, Finland (Aland Islands), France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada*, Hungary, Iceland, Ireland, Isle of Man, Italy, Jamaica*, Jersey, Kiribati, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Montserrat*, Mozambique, Netherlands, Nepal, Paraguay, Poland, Portugal, Rwanda, Saint Kitts and Nevis*, Saint Lucia*, Saint Pierre and Miquelon, Saint Vincent and the Grenadines*, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Timor Leste, Turks and Caicos*, Uganda, Vatican City

 

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